Thank you for shopping with Wonternook. Every order is packed and dispatched from our fulfilment location in Arlington, Texas. This Shipping Policy explains how we process, ship and deliver your order, and what to do if something goes wrong in transit.
Orders are processed Monday through Friday, excluding U.S. federal holidays. Please allow 2–5 business days for your order to be processed and packed before it is dispatched. You will receive a confirmation email as soon as your order is placed and a separate shipping confirmation with tracking information once your parcel leaves our facility.
Shipping is free on every order within the United States. There are no minimum order requirements and no surprise shipping charges at checkout.
| Method | Cost | Estimated delivery |
|---|---|---|
| Free U.S. standard shipping | Free | 5–8 business days after dispatch |
Delivery estimates are calculated from the date of dispatch, not the date the order is placed, and begin once your tracking number is issued. The estimates above are not guaranteed delivery dates.
We currently ship to addresses within the 50 United States and Washington, D.C. We do not ship to P.O. boxes, APO/FPO addresses or international destinations at this time. Orders containing a delivery address we cannot service will be cancelled and refunded in full.
Once your order has shipped, we will email you a tracking number. Tracking information may take up to 24 hours to become active after the label is created. If your tracking has not updated for more than 5 business days, please contact us at [email protected] with your order number so we can investigate with the carrier.
Weather events, carrier disruptions, peak seasonal volumes and incorrect address information can delay delivery. While these delays are outside our direct control, we will always help you locate your parcel and, where appropriate, arrange a replacement or refund in line with our Returns & Refunds Policy.
Please double-check your delivery address at checkout. If you notice an error, contact us immediately at [email protected]. We can usually update an address before an order is dispatched. Once an order has shipped, we are unable to redirect it. Packages returned to us as undeliverable due to an incorrect address may be reshipped at the customer’s expense or refunded in full.
If your package is marked as delivered but cannot be found, please check with neighbours and your local carrier first, then contact us within 7 days of the delivery scan. If a package arrives damaged, please keep all packaging and take photographs before contacting us within 48 hours of delivery. We will work with you to replace the item or issue a refund.
We aim to dispatch quickly. If you need to cancel or change an order, contact us as soon as possible. We can only cancel or amend orders that have not yet been dispatched. Once an order has shipped, our Returns & Refunds Policy applies.
If you have any questions about this Shipping Policy, please contact us at [email protected] or write to us at Wonternook, 1914 Cooper’s Hawk Dr, Arlington, TX 76005, United States. We reply to most enquiries within one business day.
