This Payment Policy explains the payment methods we accept, how your payment is processed, and what happens if a payment fails.
We accept the following payment methods at checkout:
The methods available to you will be displayed at checkout based on your device, location and payment provider.
All prices and transactions are processed in U.S. dollars (USD). If your card is issued in another currency, your bank may apply a foreign exchange rate and/or international transaction fee. Those charges are set by your bank and are not collected by us.
When you place an order, we request authorisation from your payment provider. This may appear as a temporary hold on your account. The payment is captured when your order is dispatched. If an order is cancelled before dispatch, the authorisation is released and any captured funds are refunded.
Our checkout is protected by SSL encryption. Card details are entered on payment-provider-hosted pages and are processed by PCI-DSS-compliant payment processors. Wonternook does not store full card numbers or security codes on its servers.
Where required by law, sales tax is calculated at checkout based on the shipping address and applicable state and local rates. The total shown at checkout includes any applicable tax before you confirm your order.
If your payment is declined, your order will not be processed and any reserved stock will be released. Common reasons include insufficient funds, incorrect card details, an expired card, or your bank’s fraud controls. Please contact your bank or try an alternative payment method. If you believe you were charged in error, contact us at [email protected] and we will investigate.
To protect our customers, we may request additional verification for unusually large or suspicious orders. We may also cancel orders that we reasonably believe to be fraudulent. In such cases, any captured payment is refunded in full.
Approved refunds are returned to the original payment method. Please allow 5–10 business days after approval for the credit to appear, depending on your bank. For full details, see our Returns & Refunds Policy.
We do not currently offer cash on delivery, cheques or direct bank transfers as payment options.
If you have a question about a payment, email [email protected] with your order number and the last four digits of the card used. Our team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time.
